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Longer operating hours: As IVR can handle incoming calls without the need for a live agent, companies can extend their business hours to 24/7. Your automated call center.

More revenue: As IVR operates around the clock, a company using it as a sales order line for a home shopping network would be deemed as always "open for business". The customer can shop at any time most convenient to him. The sale results in more profit for the company.

Automated Call Distribution (ACD): Distribute your calls according to your own parameters and needs. Virtual call queuing included.

Lower operation costs: The company needs less staff to operate. An IVR saves on staff and associated costs.

Higher productivity: The presence of IVR reduces the staff's workload. More calls can be answered with the same number of people, increasing the productivity.

Greater flexibility in resource utilization: IVR offers great possibilities for automating many tasks staff is currently performing such as answering FAQs (frequent asked questions) and scheduling.

Automated Credit Card Clearing: Customers can pay over normal phone lines using our automated Credit Card Clearing interface. Applications include astro services, games, phone orders, ticketing etc.

Increased customer contact effectiveness: The system can collect vital information relating to the call from the customer wait he is waiting to be connected to a live agent. Once the call is transferred to a live operator, the system uses the data obtained to display in the popup screen the relevant customer profile in order to assist the agent in handling the call in a swift professional manner. Both parties can straightaway get down to resolving the object of the call.

Improved customer satisfaction: The number of calls missed is drastically lowered as the auto attendant can "pick up" calls when the live operators are unavailable. This improves timeliness in answering calls. Customers can interact directly with the system through IVR to perform some tasks instead of wasting their time waiting for an agent to attend to them thus reducing the hold time. Also, customers can access the services of the company at all times at their convenience. This increases customer loyalty. The company can provide consistent replies for all routine enquiries. This enhances the quality of the customer service.

Multi tasking: The IVR can also multi task as an information line, a marketing or promotional tool. News flashes and prompts an be recorded to keep callers informed of the company's promotion while the customer is waiting on line to be served. Not only does this serves as a marketing media for the company, it also saves the company funds from advertising in other media.

Reduced abandoned calls: Customers can listen to messages such as product promotions or news flash or be guided to self-service while queuing. Routine enquiries can be answered quickly and efficiently using IVR without waiting for a live agent. This helps to reduce the number of abandoned calls and increases customer retention.